We provide real-time updates through the Shop app. We highly advise that you take a look at the Shop app to track the status of your order. We will also update you when your order has been placed, shipped and delivered.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also track your order in real-time using the Shop app, which you can sign in to using the same email you checked out with.
We also offer support. Please reach out to us by visiting perplexity.supply and clicking on the chat icon on the bottom right corner of the store.
Contact SupportHow can I know if there are issues with my delivery?
We will let you know if there are any issues, or the carrier will also reach out in the event that there’s an exception through email or text.
Can I change or cancel my order after it’s been placed?
You can only cancel, modify or edit your shipping address if your order is in the below status:
Please contact us using the chat window in the bottom corner on the perplexity.supply website. Please provide us with the following information:
Name
Email you placed your order with
Order number
If we’ve emailed the following status directly to you, then please reply to the email. We are not able to cancel, modify or return an order once it’s shipped.
Is my order connected to my Perplexity account?
In the event you have a Perplexity account, it is not tied to your account. Please use the receipt and tracking number you received from Perplexity Supply to track your order.