Who this affects
If your iPhone or iPad runs iOS 16 or iOS 17, you cannot install or update the Perplexity app from the App Store. Older versions of the app also stop working over time. When your version is no longer supported, the app asks you to update it before you can continue.Keep both your device software and the Perplexity app up to date. An outdated version of the app can stop working even on a supported version of iOS.
How to update iOS and the Perplexity app
- Back up your iPhone or iPad, then connect it to power and Wi-Fi.
- Open Settings > General > Software Update.
- If an update is available, tap Download and Install, then follow the onscreen instructions.
- Open the App Store, find the Perplexity app, and update it to the latest version.
How to verify it worked
Settings > General > Software Update shows iOS 18 or iPadOS 18 or later, and the Perplexity app opens without asking you to update.If your device cannot update to iOS 18
iOS 18 runs on iPhone XR, iPhone XS, iPhone SE (2nd generation), and later models. To check your model, see Apple’s lists of iPhone models compatible with iOS 18 and iPad models compatible with iPadOS 18. If your device cannot run iOS 18, use Perplexity on another device, such as in a browser on your computer. See Supported Browsers for Perplexity Web App.Frequently asked questions
Will I lose my Sessions if I update?
No. Your Sessions and Projects are saved to your Perplexity account, not to your device. Sign in with the same account to find them.Does my subscription keep renewing if I cannot use the app?
Yes. A subscription bought through the App Store keeps renewing until you cancel it. See Canceling a Subscription.Do I need to update the Mac app too?
Yes. Keep the Perplexity app for Mac up to date as well. If you still use the older Mac App Store app, see Upgrade from the Old App.Related articles
- Supported Browsers for Perplexity Web App
- Upgrade from the Old App
- Billing for iOS Subscriptions
- Canceling a Subscription
- How to use the Perplexity Voice Assistant for iOS