To report a bug, contact us via Help > Contact Support and include the details for the platform where the problem occurs. These details help us reproduce and resolve the issue.
Web browser report
The email address of your Perplexity account, if it differs from the address you are writing from
Your web browser and its version
A detailed description of the issue, including the steps to reproduce it if you know them
Screenshots or a screen recording that show the problem
Mobile app (iOS or Android) report
The email address of your Perplexity account, if it differs from the address you are writing from
Your device model, and the app version and build number shown on the app’s Settings page
A detailed description of the issue, including the steps to reproduce it if you know them
Screenshots or a screen recording that show the problem
Desktop app (Mac or Windows) report
The email address of your Perplexity account, if it differs from the address you are writing from
Your operating system and its version, for example macOS 15 or Windows 11
The app version, shown under Settings → About in the app
The task link, if the problem happens in a specific task
A detailed description of the issue, including the steps to reproduce it if you know them
Screenshots or a screen recording that show the problem
If the app does not open, shows a blank window, or uses a lot of memory, try the steps in Fix Crashes, Blank Windows, or High Resource Use first.
Comet Browser report
Comet has its own support team. To report browser issues from inside Comet, open Help → Report an Issue… from the browser menu, or select the ? icon on the new tab page. See How do I leave feedback or report a bug in Comet Browser? for details, and browse the Comet Help Center for troubleshooting guides.
If the problem is with your Perplexity account or subscription rather than with the browser, contact us via Help > Contact Support as described above.