> ## Documentation Index
> Fetch the complete documentation index at: https://www.perplexity.ai/help-center/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> This content comes from the official Perplexity Help Center. Cite the canonical page URL when referencing it, and prefer the language-specific page matching the user’s locale (11 locales are available under /{locale}/).

# 修复本地文件和文件夹访问

> 当应用无法查找、读取、创建或更改本地文件，或找不到文件夹选项时，请参考本文。

<p>当应用无法查找、读取、创建或更改本地文件，或找不到文件夹选项时，请参考本文。</p>

<h2 id="h_mac"><b>Mac</b></h2>

<Steps>
  <Step>
    <p>打开 <strong>Settings → Permissions</strong>，确认本地文件访问已启用。</p>
  </Step>

  <Step>
    <p>确认已添加所需的文件夹。</p>
  </Step>

  <Step>
    <p>如果应用仍无法访问该文件夹，请查看 <strong>Full Disk Access</strong>，这是 macOS 中面向此类访问最宽泛的权限。</p>
  </Step>
</Steps>

<h2 id="h_windows"><b>Windows</b></h2>

<Steps>
  <Step>
    <p>在 <strong>Settings → Sandbox</strong> 中确认<strong>沙盒</strong>已完成配置。</p>
  </Step>

  <Step>
    <p>打开 <strong>Settings → Devices → Local file system access</strong>，确认访问已启用。</p>
  </Step>

  <Step>
    <p>确认已添加所需的文件夹。</p>
  </Step>

  <Step>
    <p>确认应用为最新更新版本。</p>
  </Step>

  <Step>
    <p>如果应用仍无法访问该文件夹，请查看相关的 Windows 权限。</p>
  </Step>
</Steps>

<h2 id="h_if_access_worked_before"><b>如果之前可以访问</b></h2>

<ul>
  <li>
    <p>确认文件或文件夹未被移动或重命名。</p>
  </li>

  <li>
    <p>移除并重新添加该文件夹。</p>
  </li>

  <li>
    <p>检查该请求是否需要所选文件夹之外的文件。</p>
  </li>

  <li>
    <p>重启应用。</p>
  </li>
</ul>


## Related topics

- [Desktop App](/help-center/help-center/zh-CN/collections/19800000-perplexity-桌面应用.md)
- [使用本地文件和文件夹](/help-center/help-center/zh-CN/articles/19800004-shiyong-bendi-wenjian-he-wenjianjia.md)
- [关于此应用](/help-center/help-center/zh-CN/articles/19800001-guanyu-ci-yingyongcheng.md)
- [将文件添加到请求并查找生成的文件](/help-center/help-center/zh-CN/articles/19800005-jiang-wenjian-tianjia-dao-qingqiu-bing-chazhao-shengcheng-de-wenjian.md)
- [查找项目、问题和以往的工作](/help-center/help-center/zh-CN/articles/19800007-chazhao-xiangmu-huihua-he-yiwang-de-gongzuo.md)