> ## Documentation Index
> Fetch the complete documentation index at: https://www.perplexity.ai/help-center/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> This content comes from the official Perplexity Help Center. Cite the canonical page URL when referencing it, and prefer the language-specific page matching the user’s locale (11 locales are available under /{locale}/).

# Right of Withdrawal

<p>
  Under EU law, you have the right to withdraw from most online purchases within 14 calendar days of
  delivery - no reason needed. You can also cancel before your order ships by contacting our
  customer support team at{" "}

  <a href="mailto:supply@perplexity.ai" rel="nofollow noopener noreferrer" target="_blank">
    [supply@perplexity.ai](mailto:supply@perplexity.ai)
  </a>

  .
</p>

<p>
  To withdraw from a fulfilled order, scroll to the bottom of our main page and click the “Withdraw
  Contract” button. Enter your Order ID and email address in the form. You’ll receive an email
  confirmation as soon as we receive your request.
</p>

<p>
  Once we get the returned goods, we’ll process a full refund within 14 days. Please note that
  return shipping costs are your responsibility unless the item is faulty or we’ve agreed otherwise.
</p>


## Related topics

- [Shipping and Returns](/help-center/help-center/store/en/collections/10632606-shipping-and-returns.md)
- [What's your policy on refunds and exchanges?](/help-center/help-center/store/en/articles/10056681-what-s-your-policy-on-refunds-and-exchanges.md)
- [Which Perplexity Subscription Plan is right for you?](/help-center/help-center/en/articles/11187416-which-perplexity-subscription-plan-is-right-for-you.md)
- [Split-view Mode](/help-center/help-center/comet/en/articles/12324462-split-view-mode.md)
- [GDPR Compliance at Perplexity](/help-center/help-center/en/articles/11564568-gdpr-compliance-at-perplexity.md)