> ## Documentation Index
> Fetch the complete documentation index at: https://www.perplexity.ai/help-center/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> This content comes from the official Perplexity Help Center. Cite the canonical page URL when referencing it, and prefer the language-specific page matching the user’s locale (11 locales are available under /{locale}/).

# Payment Methods and Discounts

> Which payment methods are accepted at checkout, how to troubleshoot discount codes, get an order invoice, and why only one payment method works per order.

<h2 id="h_88ab3e312c">Payments</h2>

<h2 id="h_4b4762e5bf">
  <b>What payment methods do you accept?</b>
</h2>

<p>
  We accept major credit cards, debit cards, and other forms of payment All transactions are
  securely processed through our payment gateway which is Shopify.
</p>

<p>Perplexity reserves the right to cancel any fraudulent or suspicious orders.</p>

<h2 id="h_fa08f577f2">
  <b>
    Do you offer any discount codes for students, NGOs or anyone else that meets specific criteria?
  </b>
</h2>

<p>
  We appreciate your interest in our products! However, we unfortunately are not able to provide any
  discount codes based on these conditions. Thank you for understanding.
</p>

<h2 id="h_f0c46429e6">
  <b>I received a discount code that is not working upon checkout, what should I do?</b>
</h2>

<p>
  <b>
    <i>Please follow the following troubleshooting steps:</i>
  </b>
</p>

<ol>
  <li>
    <p>
      Ensure you are checking out with the email address your discount code was granted through.
      Alternatively, the same Perplexity account you have.
    </p>
  </li>

  <li>
    <p>
      If the discount code was given for a specific email, it will not be applied successfully for
      another email.
    </p>
  </li>

  <li>
    <p>Ensure you are applying the discount code in the right spot.</p>
  </li>
</ol>

<h2 id="h_f523dcc648">
  <b>I placed an order, how do I obtain my invoice?</b>
</h2>

<p>
  You can download your invoice on the Shop portal or by finding your confirmation email where you
  will be able to see the option to request an invoice.
</p>

<h2 id="h_0425b1edeb">
  <b>Can I use multiple payment methods for a single order?</b>
</h2>

<p>
  No, we’re not able to allow more than one payment method per order. You will be able to see
  available payment methods upon checkout.
</p>

<hr />

<h2 id="h_80b133b241">Promo and Discount Codes</h2>

<h2 id="h_f268975bbf">
  <b>I received a discount code for a specific item, can I swap this for another item?</b>
</h2>

<p>
  Item-specific discount codes are uniquely tied to the selected product and cannot be transferred
  or applied to other items in our catalog.
</p>

<h2 id="h_4b369a2738">
  <b>
    Do you offer any discount codes for students, NGOs or anyone else that meets specific criteria?
  </b>
</h2>

<p>
  We appreciate your interest in our products! However, we unfortunately are not able to provide any
  discount codes based on these conditions. Thank you for understanding.
</p>


## Related topics

- [Orders and Payments](/help-center/help-center/store/en/collections/10632610-orders-and-payments.md)
- [How do I place an order?](/help-center/help-center/store/en/articles/10056658-how-do-i-place-an-order.md)
- [Partner Promotions and Referral Programs](/help-center/help-center/en/articles/11385821-partner-promotions-and-referral-programs.md)
- [API Payment and billing](/help-center/help-center/en/articles/10354847-api-payment-and-billing.md)
- [Enterprise Pricing and Billing: Frequently Asked Questions](/help-center/help-center/en/articles/10352986-enterprise-pricing-and-billing-frequently-asked-questions.md)