> ## Documentation Index
> Fetch the complete documentation index at: https://www.perplexity.ai/help-center/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> This content comes from the official Perplexity Help Center. Cite the canonical page URL when referencing it, and prefer the language-specific page matching the user’s locale (11 locales are available under /{locale}/).

# How do I track my order?

> Here's everything you need to know about how to look at and analyze your order.

<p>
  We provide real-time updates through the Shop app. We highly advise that you take a look at the
  Shop app to track the status of your order. We will also update you when your order has been
  placed, shipped and delivered.
</p>

<h2 id="h_cc4f9042a8">
  <b>How can I track my order?</b>
</h2>

<p>
  Once your order ships, you'll receive a tracking number via email. You can also track your order
  in real-time using the Shop app, which you can sign in to using the same email you checked out with.
</p>

<p>
  We also offer support. Please reach out to us by visiting perplexity.supply and clicking on the
  chat icon on the bottom right corner of the store.
</p>

<a href="/help-center/help-center/en/articles/10354891-how-can-i-contact-the-perplexity-team" rel="nofollow">
  Contact Support
</a>

<h2 id="h_ab680d5e42">
  <b>How can I know if there are issues with my delivery?</b>
</h2>

<p>
  We will let you know if there are any issues, or the carrier will also reach out in the event that
  there's an exception through email or text.
</p>

<h2 id="h_47dcdd2b83">
  <b>Can I change or cancel my order after it's been placed?</b>
</h2>

<p>
  You can only cancel, modify or edit your shipping address if your order is in the below status:
</p>

<hr />

<a href="../../../assets/img/store-1232483867-screenshot-2024-10-29-at-8-28-10-pm.png" rel="noreferrer nofollow noopener" target="_blank">
  <img alt="" height="272" src="https://mintcdn.com/perplexity-help-center/kBGsQkSG8SPEk_Ye/help-center/assets/img/store-1232483867-screenshot-2024-10-29-at-8-28-10-pm.png?fit=max&auto=format&n=kBGsQkSG8SPEk_Ye&q=85&s=35d0dfd6d03ab26097845f068f81419a" width="1328" data-path="help-center/assets/img/store-1232483867-screenshot-2024-10-29-at-8-28-10-pm.png" />
</a>

<hr />

<p>
  Please contact us using the chat window in the bottom corner
  on the perplexity.supply website. Please provide us with the following information:
</p>

<ul>
  <li>
    <p>Name</p>
  </li>

  <li>
    <p>Email you placed your order with</p>
  </li>

  <li>
    <p>Order number</p>
  </li>
</ul>

<a href="/help-center/help-center/en/articles/10354891-how-can-i-contact-the-perplexity-team" rel="nofollow">
  Contact us
</a>

<p>
  If we've emailed the following status directly to you, then please reply to the email. We
  are not able to cancel, modify or return an order once it's shipped.
</p>

<h2 id="h_b06148632c">
  <b>Is my order connected to my Perplexity account?</b>
</h2>

<p>
  In the event you have a Perplexity account, it is not tied to your account. Please use the receipt
  and tracking number you received from Perplexity Supply to track your order.
</p>


## Related topics

- [Shipping and Returns](/help-center/help-center/store/en/collections/10632606-shipping-and-returns.md)
- [Why has my order not arrived yet?](/help-center/help-center/store/en/articles/10062097-why-has-my-order-not-arrived-yet.md)
- [How do I place an order?](/help-center/help-center/store/en/articles/10056658-how-do-i-place-an-order.md)
- [Payment Methods and Discounts](/help-center/help-center/store/en/articles/10062067-payment-methods-and-discounts.md)
- [How do I delete my Enterprise Organization?](/help-center/help-center/en/articles/11773384-how-do-i-delete-my-enterprise-organization.md)