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> Fetch the complete documentation index at: https://www.perplexity.ai/help-center/llms.txt
> Use this file to discover all available pages before exploring further.

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# What's your policy on refunds and exchanges?

> Why returns and exchanges are not supported, the 14-day withdrawal right for EU and UK orders, and how to report a damaged item for refund or replacement.

<h2 id="h_5c04096c35">Returns & Exchanges</h2>

<h3 id="h_063403d7a7">
  <b>What is your return policy?</b>
</h3>

<p>
  We currently do not support returns. This helps us reduce packaging waste and the carbon footprint
  associated with returning items, which supports our sustainability and environmental goals.
</p>

<p>
  If you’d like to contact us regarding your purchase due to quality issues, damage, or sizing,
  please reach out by clicking the chat button in the bottom right of the screen,
  or email{" "}

  <b>
    <a href="mailto:supply@perplexity.ai" rel="nofollow noopener noreferrer" target="_blank">
      [supply@perplexity.ai](mailto:supply@perplexity.ai)
    </a>
  </b>

  .
</p>

<p>
  If you are located in the EU or UK, you have a legal right to withdraw from your purchase within
  14 days of receiving your order, in line with applicable consumer protection laws. Please contact
  us within this 14-day period if you wish to exercise this right, and our team will provide further
  instructions.
</p>

<h3 id="h_14b6dc2b43">
  <b>How do I initiate a return or exchange?</b>
</h3>

<p>
  We do not accept returns or exchanges at this time, but we understand there may be situations
  where additional support is needed. If you have an issue with your order, please contact our
  customer support team, and we’ll review your request on a case-by-case basis.
</p>

<p>Thank you for your understanding.</p>

<h3 id="h_dbeb8d613c">
  <b>What if I received a damaged item?</b>
</h3>

<p>If you receive a damaged item, please contact us as soon as possible.</p>

<p>
  Please include photos of the damage and your order details so we can review the issue and either
  process a refund or send a replacement.
</p>


## Related topics

- [Shipping and Returns](/help-center/help-center/store/en/collections/10632606-shipping-and-returns.md)
- [Refunds](/help-center/help-center/en/articles/10354288-refunds.md)
- [What is a Session?](/help-center/help-center/en/articles/10354769-what-is-a-thread.md)
- [Paying in Local Currency](/help-center/help-center/en/articles/13182759-paying-in-local-currency.md)
- [Subscription Plans & Billing](/help-center/help-center/en/collections/18799292-subscription-plans-billing.md)