> ## Documentation Index
> Fetch the complete documentation index at: https://www.perplexity.ai/help-center/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> This content comes from the official Perplexity Help Center. Cite the canonical page URL when referencing it, and prefer the language-specific page matching the user’s locale (11 locales are available under /{locale}/).

# How do I place an order?

> Learn how to order from the Perplexity Supply Store: browse products, add items to your cart, check out securely through Shopify, and enter shipping details.

<h2 id="h_94ccdd122e">Orders</h2>

<h2 id="h_51f86b15dd">
  <b>How do I place an order?</b>
</h2>

<p>
  To place an order, simply browse our store, select the items you want, add them to your cart, and
  proceed to checkout. Follow the prompts to enter your shipping information and payment details.
</p>

<p>We use Shopify to process all orders and you can rest assured that our payments are secured.</p>

<hr />

<h2 id="h_18a83c4437">Payments</h2>

<h3 id="h_842162a2e1">
  <b>What payment methods do you accept?</b>
</h3>

<p>
  We accept major credit cards, debit cards, and other forms of payment. All transactions are
  securely processed through our payment gateway which is Shopify.
</p>

<h3 id="h_f36d000d2f">
  <b>
    Do you offer any discount codes for students, NGOs or anyone else that meets specific criteria?
  </b>
</h3>

<p>
  We appreciate your interest in our products! However, we unfortunately are not able to provide any
  discount codes based on these conditions. Thank you for understanding.
</p>

<h3 id="h_0de6c99f33">
  <b>I received a discount code that is not working upon checkout, what should I do?</b>
</h3>

<p>
  <b>
    <i>Please follow the following troubleshooting steps:</i>
  </b>
</p>

<ol>
  <li>
    <p>
      Ensure you are checking out with the email address your discount code was granted through.
      Alternatively, the same Perplexity account you have.
    </p>
  </li>

  <li>
    <p>
      If the discount code was given for a specific email, it will not be applied successfully for
      another email.
    </p>
  </li>

  <li>
    <p>Ensure you are applying the discount code in the right spot.</p>
  </li>
</ol>

<h2 id="h_6bfbc49f31">
  <b>I placed an order, how do I obtain my invoice?</b>
</h2>

<p>
  Please reach out to us through the support icon to obtain your invoice, or visit your Shop app
  order page.
</p>

<hr />

<h2 id="h_a091a486aa">Shipping</h2>

<h3 id="h_1961a80344">
  <b>How long will it take to receive my order?</b>
</h3>

<p>
  Shipping times vary depending on your location and chosen shipping method. Generally, domestic
  orders are delivered within 3-7 business days, while international orders may take 7-14 business
  days.
</p>

<h2 id="h_03c6a3769a">
  <b>Do you offer shipping to other countries that are not listed above?</b>
</h2>

<p>
  No, we do not offer the ability to ship to countries that are not listed above. We apologize for
  any inconvenience this may cause. We look forward to serving you in the future.
</p>


## Related topics

- [Orders and Payments](/help-center/help-center/store/en/collections/10632610-orders-and-payments.md)
- [How do I track my order?](/help-center/help-center/store/en/articles/10057292-how-do-i-track-my-order.md)
- [Payment Methods and Discounts](/help-center/help-center/store/en/articles/10062067-payment-methods-and-discounts.md)
- [How do I make Comet my default browser?](/help-center/help-center/comet/en/articles/11642817-how-do-i-make-comet-my-default-browser.md)
- [Shipping and Returns](/help-center/help-center/store/en/collections/10632606-shipping-and-returns.md)