> ## Documentation Index
> Fetch the complete documentation index at: https://www.perplexity.ai/help-center/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> This content comes from the official Perplexity Help Center. Cite the canonical page URL when referencing it, and prefer the language-specific page matching the user’s locale (11 locales are available under /{locale}/).

# Fix Local File and Folder Access

> Use this article when the app cannot find, read, create, or change a local file, or when the folder option is missing.

<p>Use this article when the app cannot find, read, create, or change a local file, or when the folder option is missing.</p>

<h2 id="h_mac"><b>Mac</b></h2>

<Steps>
  <Step>
    <p>Open <strong>Settings → Permissions</strong> and confirm that local file access is enabled.</p>
  </Step>

  <Step>
    <p>Confirm that the required folder has been added.</p>
  </Step>

  <Step>
    <p>Review <strong>Full Disk Access</strong>, the broadest macOS permission for this, if the app still cannot access the folder.</p>
  </Step>
</Steps>

<h2 id="h_windows"><b>Windows</b></h2>

<Steps>
  <Step>
    <p>Confirm that the Sandbox has finished provisioning in <strong>Settings → Sandbox</strong>.</p>
  </Step>

  <Step>
    <p>Open <strong>Settings → Devices → Local file system access</strong> and confirm that access is enabled.</p>
  </Step>

  <Step>
    <p>Confirm that the required folder has been added.</p>
  </Step>

  <Step>
    <p>Confirm that the app is on its current update.</p>
  </Step>

  <Step>
    <p>Review the relevant Windows permission if the app still cannot access the folder.</p>
  </Step>
</Steps>

<h2 id="h_if_access_worked_before"><b>If access worked before</b></h2>

<ul>
  <li>
    <p>Confirm that the file or folder has not been moved or renamed.</p>
  </li>

  <li>
    <p>Remove and add the folder again.</p>
  </li>

  <li>
    <p>Check whether the request needs a file outside the selected folder.</p>
  </li>

  <li>
    <p>Restart the app.</p>
  </li>
</ul>