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# Perplexity Pro Airtel Promo

> Eligibility, redemption steps, troubleshooting, and FAQs for the Airtel offer of 12 months of free Perplexity Pro in India. The promo ended January 16, 2026.

<h2 id="h_35daeb0608">Overview of the promotion</h2>

<p>Perplexity AI has partnered with Airtel to offer an exclusive promotion for Airtel customers in India. Eligible users can enjoy twelve (12) months of complimentary access to Perplexity Pro—a ₹17000 value (\$200 USD)—at no cost.</p>

<p>This offer is open to all Airtel customers, whether you are a new, current, or former Perplexity subscriber. The promotion is available exclusively for users in India. Experience the full range of Perplexity Pro features as part of this special collaboration with Airtel.<br />​<br />​<b><i>Please note: The promotional offer ended on January 16, 2026. </i></b></p>

<iframe allowfullscreen="allowfullscreen" frameborder="0" referrerpolicy="strict-origin-when-cross-origin" src="https://www.youtube.com/embed/JxJcNoRIZyY" title="Embedded youtube video" />

<h2 id="h_3fdca1415c">Eligibility requirements</h2>

<p>• Must be an active Airtel customer (including business and enterprise customers)</p>

<p>• Available to all Perplexity users, including new users, current subscribers, and former subscribers</p>

<p>• You must provide a credit card to redeem the offer. You will not be charged during the promotional period.</p>

<p>• Offer is valid for all users in India</p>

<h2 id="h_234f914107">Redemption process</h2>

<p>How to redeem</p>

<p>Redemption is only available through the Airtel Thanks app:</p>

<Steps>
  <Step title="Open the Airtel Thanks app and log in with your registered mobile number (RTN)" />

  <Step title="Go to 'Claim OTTs and more' in the Benefits section" />

  <Step title="Look for the Perplexity Pro card in the rewards section" />

  <Step title="If the card is visible, select 'Manage' > 'Recover Account' to set up or reset your account" />
</Steps>

<p><b>For new Perplexity Pro subscribers</b></p>

<p>• Create your Perplexity account using any email address, Google, or Apple account during signup.</p>

<p><b>For existing Perplexity Pro subscribers</b></p>

<p>• Perplexity.ai (Stripe) subscribers: No action needed. Your 12 free months will start automatically after your current subscription ends.</p>

<p>• Apple/Google subscribers: Please turn off auto-renewal on your subscription. The promotion will begin only after your current paid period ends. If auto-renewal isn't turned off, you'll keep being charged and the promo won't apply.</p>

<p><b>Additional info</b></p>

<p>• The promotion is for Perplexity Pro only, and not valid for Enterprise Pro or Max subscriptions.</p>

<p>• If payment is requested or you encounter issues, restart the process in the Airtel Thanks app or contact Airtel support. If issues persist, take a screenshot of the error to share with support.</p>

<h2 id="h_15fe186e4e">Troubleshooting</h2>

<p>Why isn't my Perplexity Pro access active after redeeming the offer through Airtel?</p>

<p>Perplexity Pro should activate after you claim the offer and receive confirmation in your Airtel Thanks app.</p>

<p>If the offer is showing as already redeemed, use the 'Recover Account' option in the Airtel Thanks app to retrieve your offer details or complete the activation process.</p>

<p><b>How to verify you have effectively used the promo:</b></p>

<Steps>
  <Step title="Open the Airtel Thanks app and log in with your registered mobile number (RTN)" />

  <Step title="Go to 'Claim OTTs and more' in the Benefits section" />

  <Step title="Look for the Perplexity Pro card in rewards" />

  <Step title="Check if the offer is marked as &#x22;Redeemed&#x22;" />

  <Step title="If so, select &#x22;Manage&#x22; > &#x22;Recover Account&#x22; to reset and set up the account again" />

  <Step title="Sign in to Perplexity using your usual credentials" />

  <Step title="Check your email for a message titled &#x22;Welcome to Pro&#x22; - this confirms your Pro access" />

  <Step title="Verify Perplexity Pro activation by checking that the home screen displays &#x22;Pro&#x22; or confirm in your settings" />
</Steps>

<h3 id="h_1311fc3b81">What should I do if I didn't complete the Perplexity Pro sign-up process after starting the offer in the Airtel Thanks app?</h3>

<p>If you exited the Perplexity sign-up journey before entering or linking your email address or received an error (lost connection, app crashed), you can restart the process in the Airtel Thanks app by selecting the 'Recover Account' option. This will let you continue your sign-up and claim the offer.</p>

<h3 id="h_591e7f4f9d">Reference to Terms & Conditions</h3>

<p>Review the full Terms & Conditions provided by Perplexity AI at <a href="https://www.perplexity.ai/legal/terms" rel="nofollow noopener noreferrer" target="_blank">[https://www.perplexity.ai/legal/terms](https://www.perplexity.ai/legal/terms)</a> for a complete understanding of promotion eligibility, restrictions, and limitations.</p>

<h3 id="h_98d361d1f3">Support and issue resolution</h3>

<p>If the Perplexity Pro card is not visible in the Airtel Thanks app, first ensure Airtel service is active. If still not available or there is an issue with the app, please contact Airtel support. For help after claiming the card or technical issues with Perplexity Pro, contact Perplexity support.</p>

<h2 id="h_faq_merged">Airtel promotion frequently asked questions</h2>

<AccordionGroup>
  <Accordion title="Are corporate or business Airtel accounts eligible?">
    <p>Yes, all active Airtel customers including individual, business, and enterprise are eligible for this offer. Inactive customers are not eligible.</p>
  </Accordion>

  <Accordion title="Is the offer available outside India?">
    <p>No, this offer is only for Airtel customers currently in India. If you have existing Airtel plan, you will have to return to India to avail the offer.</p>
  </Accordion>

  <Accordion title="Do I need to link my email to Airtel?">
    <p>No, there is no such thing as an Airtel-linked email. Log in to Airtel via your mobile number/RTN and use any email, Google, or Apple account for Perplexity.</p>
  </Accordion>

  <Accordion title="Why am I being asked to pay or seeing ‘Basic’ on my Perplexity account?">
    <ul>
      <li>
        <p>If you previously subscribed to Perplexity Pro via Apple or Google Play, please turn off auto-renewal. The free year from Airtel begins after your paid subscription ends.</p>
      </li>

      <li>
        <p>Make sure you are logging in to Perplexity with the same account you used after Airtel redemption.</p>
      </li>

      <li>
        <p>If you still see ‘Basic’ or are asked to pay, return to the Airtel Thanks app and use ‘Recover Account’ under the Perplexity Pro card.</p>
      </li>
    </ul>
  </Accordion>

  <Accordion title="Who do I contact for help?">
    <ul>
      <li>
        <p>For app issues, lost access, or questions about eligibility, contact Airtel support.</p>
      </li>

      <li>
        <p>For problems after you’ve completed redemption and still don’t see Pro access, contact Perplexity support with your Airtel redemption confirmation.</p>
      </li>
    </ul>
  </Accordion>
</AccordionGroup>


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