> ## Documentation Index
> Fetch the complete documentation index at: https://www.perplexity.ai/help-center/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> This content comes from the official Perplexity Help Center. Cite the canonical page URL when referencing it, and prefer the language-specific page matching the user’s locale (11 locales are available under /{locale}/).

# Troubleshooting Common Enterprise Issues

<h2 id="h_fe4d5487f3"><b>General sign-in troubleshooting</b></h2>

<ul>
  <li>
    <p><b>Internet connection</b>: Ensure it’s stable and reliable.</p>
  </li>

  <li>
    <p><b>Firewall settings</b>: Verify that your firewall isn’t blocking Perplexity.</p>
  </li>

  <li>
    <p><b>VPN</b>: VPNs may interfere with Perplexity’s performance due to CloudFlare settings. Try disabling the VPN and attempt to sign in again.</p>
  </li>

  <li>
    <p>Update browser and OS: Ensure your browser and operating system are up to date with the latest versions.</p>
  </li>

  <li>
    <p><b>Hard-refresh your browser</b>: Press ctrl+F5 on Windows, or command+shift+R on Mac.</p>
  </li>
</ul>

<h2 id="h_974dc90f95">Method-specific troubleshooting</h2>

<h3 id="h_7deea9ea91"><b>Google one-click sign-in</b></h3>

<ul>
  <li>
    <p><b>Check your Google account</b>: Ensure you are signed into the same Gmail account in the browser you’re using for one-click sign-in.</p>
  </li>

  <li>
    <p><b>If on mobile</b>:</p>

    <ul>
      <li>
        <p><b>Update the app</b>: Check the App Store or Google Play Store for the latest version of the Perplexity app.</p>
      </li>

      <li>
        <p><b>Force quit and relaunch</b>: If the app is running, force quit it and then reopen.</p>
      </li>

      <li>
        <p><b>Reinstall if needed</b>: Uninstall the app and reinstall it to resolve any issues.</p>
      </li>
    </ul>
  </li>

  <li>
    <p><b>Alternative option</b>: If problems persist, try signing in using the <b>Sign in with email</b> option instead of using Google one-click.</p>
  </li>
</ul>

<h3 id="h_673bb46629"><b>Apple sign-in</b></h3>

<ul>
  <li>
    <p><b>Check your iCloud account</b>: Ensure you are using the same iCloud account as your previous sign-ins.</p>
  </li>

  <li>
    <p><b>Verify device sync</b>: If you’re already signed in on another device, make sure it’s properly synced with iCloud.</p>
  </li>

  <li>
    <p><b>If on mobile</b>:</p>

    <ul>
      <li>
        <p><b>Update the app</b>: Ensure the Perplexity app is up to date by checking App Store.</p>
      </li>

      <li>
        <p><b>Force quit and relaunch</b>: Force quit the app, then relaunch it.</p>
      </li>

      <li>
        <p><b>Reinstall if needed</b>: If issues persist, uninstall the app and reinstall it.</p>
      </li>
    </ul>
  </li>

  <li>
    <p>Alternative option: You can also try the <b>Sign in with email</b> option if Apple sign-in doesn’t work.</p>
  </li>
</ul>

<h3 id="h_79a9bf665d"><b>SSO Issues</b></h3>

<p>Please read <a href="/help-center/help-center/en/articles/11199936-single-sign-on-sso-troubleshooting">this</a> article regarding SSO issues.</p>

<p>If the problem persists, please contact <a href="mailto:enterprise@perplexity.ai" rel="nofollow noopener noreferrer" target="_blank">[enterprise@perplexity.ai](mailto:enterprise@perplexity.ai)</a></p>


## Related topics

- [Enterprise admin hub](/help-center/help-center/en/enterprise.md)
- [Perplexity Enterprise](/help-center/help-center/en/collections/11312901-perplexity-enterprise.md)
- [Incognito Mode Troubleshooting](/help-center/help-center/en/articles/12639758-incognito-mode-troubleshooting.md)
- [Single Sign-On (SSO) Troubleshooting](/help-center/help-center/en/articles/11199936-single-sign-on-sso-troubleshooting.md)
- [Enterprise Connector Troubleshooting Guide](/help-center/help-center/en/articles/10673201-enterprise-connector-troubleshooting-guide.md)