> ## Documentation Index
> Fetch the complete documentation index at: https://www.perplexity.ai/help-center/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> This content comes from the official Perplexity Help Center. Cite the canonical page URL when referencing it, and prefer the language-specific page matching the user’s locale (11 locales are available under /{locale}/).

# Need support?

> The Perplexity Support Team is here to help

<p>The Perplexity support team consists of a small number of dedicated support professionals who are there to help with all types of questions and problems.</p>

<p>In some rare cases, you might want to wait for the issue to self-resolve before contacting support. <br />​<br />​<b>For example:</b></p>

<p>If you encounter technical issues such as not being able to see your sessions, generate a response, or slowness in the product please consider waiting a little while before reaching out to us as these problems usually resolve within 30 minutes to a few hours.</p>

<p>In case of downtime, please check our status page for updates before contacting support: <a href="https://status.perplexity.com/" rel="nofollow noopener noreferrer" target="_blank">[https://status.perplexity.com/](https://status.perplexity.com/)</a></p>

<p>To ensure optimal performance on your web browser or mobile device, follow these steps:</p>

<p>1. Hard refresh your browser page (Ctrl+F5 on Windows, Command+Shift+R on Mac)<br />2. Check for app updates on mobile devices<br />3. Disconnect VPN if using one</p>

<p>If issues persist:<br />​<br />​<b>For incorrect responses​</b> - Click the three-dot menu below the response and select “Report.”</p>

<p><br />​<b>For any other issue</b> - <a href="https://www.perplexity.ai/?support=true#settings/account" rel="nofollow noopener noreferrer" target="_blank">Contact us via Help > Contact Support</a>.</p>

<p><br />Please provide the following information as part of your request:</p>

<p>- Platform (Mac, Windows, iPhone, or Android)</p>

<p>- Web browser or app version</p>

<p>- Sharable sessions Link where you're experiencing issues</p>

<h2 id="h_dcee90ea7f">Where can I learn more about Perplexity?</h2>

<p>We offer a variety of resources to help you get the support you need:</p>

<p>Help Center - The help center is the quickest way to get information and answers about features, plans and basic troubleshooting help. Visit the Help Center by clicking the "?" icon at the bottom left of the screen.</p>

<p>Support Portal - Pro users can access additional support via Help > Contact Support on perplexity.ai.</p>

<p>Community - Pro users have access to our lively community on Discord. Dedicated community managers are on hand to help with all questions and take in your feedback.</p>

<p>​</p>


## Related topics

- [Troubleshooting & Support](/help-center/help-center/en/collections/18799303-troubleshooting-support.md)
- [API Support](/help-center/help-center/en/articles/10354848-api-support.md)
- [Enterprise admin hub](/help-center/help-center/en/enterprise.md)
- [How can I contact the Perplexity team?](/help-center/help-center/en/articles/10354891-how-can-i-contact-the-perplexity-team.md)
- [What is Instant Buy?](/help-center/help-center/en/articles/10352906-what-is-instant-buy.md)