> ## Documentation Index
> Fetch the complete documentation index at: https://www.perplexity.ai/help-center/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> This content comes from the official Perplexity Help Center. Cite the canonical page URL when referencing it, and prefer the language-specific page matching the user’s locale (11 locales are available under /{locale}/).

# Billing FAQ for Pro Plan Subscribers

> Billing FAQ for Perplexity Pro subscribers: upgrading through the web app, trial subscriptions, updating payment details, and canceling your plan.

<h2 id="h_520549d87a">How do I upgrade my account via the web app?</h2>

<Steps>
  <Step>
    <p>Go to your Settings page <a href="https://www.perplexity.ai/account/details" rel="nofollow noopener noreferrer" target="_blank">[https://www.perplexity.ai/account/details](https://www.perplexity.ai/account/details)</a>.</p>
  </Step>

  <Step>
    <p>Under Account you will find the Subscription section.</p>
  </Step>

  <Step>
    <p>Click Upgrade Plan and select the plan you want to use.</p>
  </Step>

  <Step>
    <p>You will be directed to a Stripe payments page where you can enter your details.</p>
  </Step>
</Steps>

<h2 id="h_56f12e4d67">What payment methods do you accept?</h2>

<ul>
  <li>
    <p>Credit and debit cards (Visa, Master Card and AMEX)</p>
  </li>

  <li>
    <p>Cash App</p>
  </li>

  <li>
    <p>Google and Apple Pay</p>
  </li>

  <li>
    <p>ACH transfer</p>
  </li>
</ul>

<h2 id="h_c8833bb63f">How do I download a subscription invoice or receipt?</h2>

<Steps>
  <Step>
    <p>Go to the Perplexity home page.</p>
  </Step>

  <Step>
    <p>Click your user profile icon and select <b>Account</b>.</p>
  </Step>

  <Step>
    <p>Under <b>Subscription</b>, click <b>Manage Plan</b>.</p>
  </Step>

  <Step>
    <p>In <b>Invoice History</b>, find your desired date and click it.</p>
  </Step>

  <Step>
    <p>Click <b>Download Invoice</b> to get a copy.</p>
  </Step>
</Steps>

<p>If you purchased your mobile subscription via mobile app - the Google Play Store or App Store app - you can access invoices directly through those channels.</p>

<h2 id="h_d65c290e60">How do I update my billing information?</h2>

<Steps>
  <Step>
    <p>Go to the Perplexity home page.</p>
  </Step>

  <Step>
    <p>Click your user profile icon and select <b>Account</b>.</p>
  </Step>

  <Step>
    <p>Under <b>Subscription</b>, click <b>Manage Plan</b>.</p>
  </Step>

  <Step>
    <p>Scroll to <b>Billing and Shipping</b> Information and click <b>Add payment method</b>.</p>
  </Step>
</Steps>

<p>You can't change or update invoices that have already been created. Once you update your billing information, it will apply to future invoices only.</p>

<h2 id="h_0870f70ac7">Trial promotional subscriptions: payment method required</h2>

<Note>
  <p>If you've redeemed a trial or promotional subscription (for example, through a partner promotion), a valid payment method is required to activate and maintain your access. Here's what you need to know:</p>
</Note>

<h2 id="h_6255122d01">Overall requirements</h2>

<ul>
  <li>
    <p>A valid credit or debit card is required for all promotional and trial redemptions.</p>
  </li>

  <li>
    <p>No charges are applied during your promotional/trial period.</p>
  </li>

  <li>
    <p>Unless you cancel before the trial ends, your subscription will auto-renew at the standard rate for the plan you selected during redemption (monthly or annual).</p>
  </li>
</ul>

<h2 id="h_bbb52d9102">New users vs. existing users</h2>

<ul>
  <li>
    <p>New users are prompted to add a payment method during the sign-up and redemption flow.</p>
  </li>

  <li>
    <p>Existing promotional/trial users who receive a payment method prompt must add a credit or debit card within 7 days of the original notification. If no card is added within that window, your account will be downgraded to Perplexity's free version. Once you add a valid card, your promotional access resumes immediately. However, any missed days will not be added back to your trial period.</p>
  </li>
</ul>

<h2 id="h_7694648fb7">Where notifications appear</h2>

<ul>
  <li>
    <p>Email: You will receive an email notification prompting you to add a payment method.</p>
  </li>

  <li>
    <p>In-app: An in-app banner will appear prompting you to add your payment information.</p>
  </li>
</ul>

<h2 id="h_608b622357">How do I update my payment information?</h2>

<p>Web (desktop):</p>

<Steps>
  <Step>
    <p>Go to <a href="https://www.perplexity.ai/settings/account" rel="nofollow noopener noreferrer" target="_blank">perplexity.ai/settings/account</a>.</p>
  </Step>

  <Step>
    <p>Scroll to the Subscription section.</p>
  </Step>

  <Step>
    <p>Click Manage Plan (or Manage Subscription).</p>
  </Step>

  <Step>
    <p>Under Billing and Shipping Information, add or update your payment method.</p>
  </Step>
</Steps>

<p>Do not attempt to update your Perplexity payment information through the Google Play Store or Apple App Store. Doing so will create a new, separate subscription and you will be charged. Always update your payment method via the Perplexity website.</p>

<h2 id="h_637c7c04a0">Can I pause my subscription?</h2>

<p>No, subscription pausing isn't available. If you can't make a payment, you can cancel and upgrade at a later time.</p>

<h2 id="h_6fe1d70822">What happens if I don't renew my subscription?</h2>

<p>Your account will revert to the free version after the current billing cycle ends, losing access to Pro features.</p>

<h2 id="h_701ab82128">How do I cancel my plan?</h2>

<Steps>
  <Step>
    <p>Go to the Perplexity home page.</p>
  </Step>

  <Step>
    <p>Click your user profile icon and select <b>Account</b>.</p>
  </Step>

  <Step>
    <p>Under <b>Subscription</b>, click <b>Manage Plan</b>.</p>
  </Step>

  <Step>
    <p>Click <b>Cancel Subscription</b>.</p>
  </Step>
</Steps>

<h2 id="h_e99cecbd13">Additional refund scenarios</h2>

<p><b>Forgot to cancel subscription</b></p>

<p>Perplexity may issue a refund if your request follows the guidelines mentioned above.</p>

<p><b>Switching from annual to monthly subscription</b></p>

<p>Refunds are possible within established timeframe.</p>

<p><b>Account termination</b></p>

<p>If your account is terminated for violating Perplexity's Terms of Use, you won't receive a refund for remaining credit or prepaid service.</p>


## Related topics

- [Subscription Plans & Billing](/help-center/help-center/en/collections/18799292-subscription-plans-billing.md)
- [How Credits Work on Perplexity](/help-center/help-center/en/articles/13838041-how-credits-work-on-perplexity.md)
- [FAQ: File App Connectors for Pro subscribers](/help-center/help-center/en/articles/11185411-faq-file-app-connectors-for-pro-subscribers.md)
- [Perplexity Max](/help-center/help-center/en/articles/11680686-perplexity-max.md)
- [What is Perplexity Pro?](/help-center/help-center/en/articles/10352901-what-is-perplexity-pro.md)